Our Returns Policy

Changed your mind? You can return your product for a refund.
Any product can be returned for any reason if it is in mint condition. You need to let us know via email (sales@bushwillowbooks.com) that you intend to return it within 21 days of when we dispatched your order or when you have picked it up. We will refund you the price of the product, but not the shipping costs.

Were the products that were delivered damaged, defective or incorrect? You can return your order for a replacement.
If the products that you received was damaged, defective, or not the item that you ordered, you can return it to us.
You need to let us know via email (sales@bushwillowbooks.com) that you intend to return it within 21 days of when we dispatched your order or when you have picked it up.
We will arrange for our courier to collect the product and we will pay for the return shipping.

After that, we will replace the product with another copy of the same/correct product, and will courier it to you free of charge. If another copy of the same product is not available, we will refund the full amount of the purchase including shipping costs.

Cancellation of orders
If for some reason you decide to cancel your order after making payment, contact us immediately. We will be able to cancel your order if we have not shipped it. After your payment clears, we will then refund it to you.